Rialto
Playa del Carmen

Grand Velas Riviera Maya

Rialto Score 9+

A Preferred hotel. Rialto is a Preferred Hotels & Resorts Platinum Partner agency: book this hotel direct at the VIP rate for benefits that can include priority room upgrades, hotel credits, and more.

Grand Velas Riviera Maya is an AAA Five Diamond resort featuring 539 suites across three settings: Zen Grand, Ambassador, and Grand Class. Enjoy 8 specialty restaurants —including a Michelin Star recipient— and the 5-Star Forbes-rated SE Spa, now home to the first Jungle Kids' Spa. Families will love the reimagined "screen-free" Kids' Club and the high-tech Teens' Club with PS5s, arcade, and a golf simulator. Experience a transformative sanctuary where luxury meets adventure for all ages.

Carr Cancun Tulum Km 62, 77710 Playa del Carmen, Mexico
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Grand Velas Riviera Maya

About Grand Velas Riviera Maya

Insider tip

Don’t miss the world-class spa; allow at least an hour before your treatment to take advantage of the Water Ceremony. –Helen Papa Dix Hills, New York

In the hotel’s own words

Grand Velas Riviera Maya is an AAA Five Diamond oceanfront resort featuring 539 suites across three distinct ambiances, world-class dining at 8 gourmet restaurants —including one with a Michelin Star award, 5 bars, and 3 Aqua Bars. A true highlight is the SE Spa, globally renowned for its excellence and home to our newest Jungle Kids' Spa—the first kids' relaxing space within a prestigious Forbes Travel Guide 5-Star-rated spa. We redefine family vacations with our newly reimagined spaces. Kids’ Clubs with a "screen-free" jungle-themed retreat where imagination takes center stage through hands-on arts and crafts, outdoor Pancho Rallies, and creative workshops. Teens’ Club offers a sophisticated and vibrant lounge featuring a high-tech gaming zone with PS5s, an arcade, a professional golf simulator, and a private disco for socializing in style.

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The resort offers curated activities for families and couples within three unique settings. ZEN GRAND: Surrounded by lush jungle, mangroves, and natural cenotes. AMBASSADOR: The perfect setting for families seeking sun and beach fun. GRAND CLASS: Suites designed for an experience of absolute relaxation facing the sea.

Our 89,000-square-foot SE Spa is a masterpiece of relaxation. With 40 treatment suites adorned with native artwork and world-class hydrotherapy facilities, guests embark on a transformative sensory journey. Recently introduced: Jungle Kids' Spa, the first kids' space concept within a recognized spa, offering a unique wellness adventure for our youngest guests.

VIP Hotel Program · Invitation-only

Book direct at the Preferred Hotels & Resorts Platinum Partner VIP rate, instantly

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A direct booking with the hotel, confirmed instantly on Rialto — no contact form or middleman. Hotel loyalty points and elite status apply where applicable.

Preferred Hotels & Resorts Platinum Partner is Preferred Hotels & Resorts' invitation-only VIP program, open to a small group of luxury travel agencies. VIP rates generally meet or beat the hotel's website rates and include the amenities below. The booking is a direct reservation with the hotel, so it earns I Prefer points and elite-night credit, and I Prefer elite status benefits apply.

  • Daily breakfast for two
  • $100 hotel credit per stay
  • Room upgrade on arrival, based on availability
  • Early check-in and late check-out, based on availability
  • Welcome amenity
  • I Prefer points, elite nights and status benefits, as this is a direct hotel booking

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Rooms and suites

8 room types, as described by the hotel.
Suites
Size
1Zen Grand Suite
The Mayan nature is the main element that describes this suite. that will bring harmony and peace through its luxury amenities, prime location and world class service; enjoy with your family and loved ones the sounds of the Riviera Maya.
1,184 ft²
2Zen Grand Pool Suite
This suite, located in the heart of the Mayan rainforest, is the perfect retreat for a great family vacation. Immerse yourself in Mayan paradise, revitalize in the private plunge pool located on the terrace, or unwind in your comfortable bed while listening to the sounds of nature.
1,184 ft²
3Ambassador Suite
Ideal for a family vacation, this suite has one King size bed and an incredible terrace, where you can enjoy breathtaking ocean views. These suites are decorated with vibrant colors portraying the energetic atmosphere of this ambiance.
Members only
4Ambassador Pool Suite
Feel the excitement and pleasure within these fabulous suites with stunning ocean views. Take pleasure in this spacious suite with an area and admire the stunning views of the turquoise sea, beach, and the private plunge pool.
Members only
5Grand Class Suite
Considered the ideal honeymooners suite. Relax on your balcony and enjoy with your couple the extraordinary view of blue-turquoise sea. During your stay you are offered the most luxurious amenities, spacious high quality areas and absolute tranquility. Romantic nights await you.
Members only
6Zen Grand Presidential Suite
This attractive suite delights couples and families due to the amazing space it offers. Enjoy luxurious amenities that complement the mystic Mayan natural environment, and admire stunning views of the rainforest. This suite was exclusively designed to live a relaxing and peaceful vacation.
Members only
7Ambassador Presidential Suite
This suite is everything you have ever dreamed of! Live it in this splendid two-bedroom suite with private plunge pool overlooking the Caribbean Sea.
Members only
8Grand Class Presidential Suite
The Grand Class Presidential suite is the perfect refuge for your dream vacations. Feel the comfort during your stay, and invite your family to enjoy exclusive nights in this spacious area.
Members only

Room type data is subject to change and accuracy cannot be guaranteed.

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  1. 1Connect Rialto to Claude or ChatGPT: it is an MCP server, added from the connector settings in one step.
  2. 2Ask for Grand Velas Riviera Maya on your dates. The assistant returns live VIP, corporate and public rates with the benefits named per rate.
  3. 3Finish on a secure Rialto page. The booking is instant and direct with the hotel; card details never pass through the chat.

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Frequently Asked Questions

Does booking through Rialto cost more than booking with the hotel?

No - VIP rates under Preferred Hotels & Resorts Platinum Partner always meet or beat hotel's public, flexible rate, and provide valuable amenities and possible upgrades. Rialto also provides the hotel's non-VIP and corporate rates, so you can compare with full transparency.

Can my AI assistant book this hotel?

Yes. Connect Rialto to Claude or ChatGPT with our AI hotel booking MCP server and ask for rates. You finish the booking instantly on a secure Rialto page, direct with the hotel. Card details are not sent through the AI chat, so either you would approve the final checkout step and reconfirm all the information, or if you authorize your agent with Computer-Use permissions, it can fill out the checkout form as well.

What is the value of the VIP benefits?

Daily breakfast for two plus the $100 hotel credit come with every stay at this hotel - adding $100-200/day in value. A room upgrade could also be worth a substantial amount, in addition to early check-in / late check-out benefits when available.

Do I earn I Prefer points and keep my elite benefits? Is this considered a direct booking or a third-party booking?

Yes. The booking is a direct reservation with the hotel, so it earns I Prefer points and elite-night credit, and I Prefer elite status benefits apply.

What room types does Grand Velas Riviera Maya offer?

Grand Velas Riviera Maya lists Zen Grand Suite, Zen Grand Pool Suite, Ambassador Suite, Ambassador Pool Suite, Grand Class Suite, Zen Grand Presidential Suite and 2 more. Sizes and bed options for each are in the rooms table above.

How does this compare to other programs, like through AMEX Fine Hotels & Resorts, or Chase Edit?

Using a hotel's own VIP program may provide higher upgrade priority, additional VIP benefits and promotional rate offers, and a direct relationship with the hotel for special requests. Rialto offers more VIP hotels than any credit card program. In addition, Chase Edit rates can be substantially more expensive as they rarely run promotions whereas AMEX rates are often comparable but do not offer programs such as Upgrade at Booking.

Rates are shown to members

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