Rialto
Auckland

SO/ Auckland

Rialto Score 8.5+

An SO/ hotel. Rialto is a Accor Preferred agency and can provide VIP access and offers.

SO/ Auckland is a contemporary, bold hotel in the very middle of Auckland city—two blocks back from the waterfront. Located downtown in the lively Britomart district, this 130-room lifestyle hotel bursts with dynamic energy of the sleek, statement lobby up to the HI-SO Rooftop Bar with sweeping 16-storey views of Waitematā Harbour. Chef Roy Giam leads diners on a gastronomic grill-centric at Harbour Society restaurant; while New Zealand's best designer boutiques, galleries, and waterfront nightlife are a short stroll away.

67 Customs Street East, Auckland CBD, Auckland Central, 1010 Auckland, New Zealand
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SO/ Auckland

About SO/ Auckland

Insider tip

Book a Loft or Atelier Suite for access to the vibrant private club lounge space, complete with daily canapés and drink as well as a secret inner-city terrace.

In the hotel’s own words

SO/ Auckland is a sleek urban base for the stylish traveler, in the heart of Auckland’s downtown Britomart district. A design-centric hotel, sixteen-story SO/ Auckland blends bold design with views of the Waitematā Harbour—not to mention, you're two minutes away from the water's edge.

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On a historic site that was once the Reserve Bank of New Zealand, SO/ Auckland now houses 130 rooms, a rooftop bar, a fifteen-storey restaurant with local dishes by Chef Roy Giam, an executive club with a private terrace, an on-site café, lobby bar, art gallery and underground spa in a former gold vault.

A pillar of city culture today, SO/ Auckland offers lifestyle hotel experiences where views of Auckland’s CBD and the glittering Waitemata Harbour are always within a glance, and the city’s premier fashion boutiques are at your fingertips.

VIP Hotel Program · Invitation-only

Accor Preferred benefits, included

All 390 Accor Preferred hotels →

Accor Preferred is Accor's invitation-only VIP program, open to a small group of luxury travel agencies. VIP rates generally meet or beat the hotel's website rates and include the amenities below. The booking is a direct reservation with the hotel, so it earns Accor Live Limitless (ALL) points and elite-night credit, and Accor Live Limitless (ALL) elite status benefits apply.

  • Daily breakfast for two
  • $100 hotel credit per stay
  • Room upgrade on arrival, based on availability
  • Early check-in and late check-out, based on availability
  • Welcome amenity
  • Accor Live Limitless (ALL) points, elite nights and status benefits, as this is a direct hotel booking

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Rooms and suites

5 room types, as described by the hotel.
Rooms
Size
1Collection Room, 1 King Bed
323 ft²
2Collection Twin Room, 2 Single Beds
355 ft²
3Studio Room, 1 King Bed
Members only
Suites
Size
4Loft Suite, Club Access, 1 King Bed
Members only
5SO SUITE, Club Signature Access, 1 King
Members only

Room type data is subject to change and accuracy cannot be guaranteed.

Frequently Asked Questions

Does booking through Rialto cost more than booking with the hotel?

No - VIP rates under Accor Preferred always meet or beat hotel's public, flexible rate, and provide valuable amenities and possible upgrades. Rialto also provides the hotel's non-VIP and corporate rates, so you can compare with full transparency.

What is the value of the VIP benefits?

Daily breakfast for two plus the $100 hotel credit come with every stay at this hotel - adding $100-200/day in value. A room upgrade could also be worth a substantial amount, in addition to early check-in / late check-out benefits when available.

Do I earn Accor Live Limitless (ALL) points and keep my elite benefits? Is this considered a direct booking or a third-party booking?

Yes. The booking is a direct reservation with the hotel, so it earns Accor Live Limitless (ALL) points and elite-night credit, and Accor Live Limitless (ALL) elite status benefits apply.

How does this compare to other programs, like through AMEX Fine Hotels & Resorts, or Chase Edit?

Using a hotel's own VIP program may provide higher upgrade priority, additional VIP benefits and promotional rate offers, and a direct relationship with the hotel for special requests. Rialto offers more VIP hotels than any credit card program. In addition, Chase Edit rates can be substantially more expensive as they rarely run promotions whereas AMEX rates are often comparable but do not offer programs such as Upgrade at Booking.

Can my AI assistant book this hotel?

Yes. Connect Rialto to Claude or ChatGPT and ask for rates. You finish the booking on a secure Rialto page. Card details are not sent through the AI chat, so either you would approve the final checkout step and reconfirm all the information, or if you authorize your agent with Computer-Use permissions, it can fill out the checkout form as well.

Rates are shown to members

Rialto is invitation-only. Apply for access and hear back within 24 hours.

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